[SUPPORT|kbn_ent] test message

Enterprise Support
1

test message

Support request

ROR Version:

Kibana Version:

Elasticsearch Version:

Steps to reproduce the issue

Expected result:

Actual Result:

{“customer_id”: “6c4a385b-2ae8-4f02-a9cd-ef24addfb5b3”, “subscription_id”: “32d4073f-dc2f-4056-a868-842727c637cd”}

2

it’s works=)
incredible=)

3

Did you see the message where it says to add an alternate email to the forum user?

4

No, where should I have seen him? Nothing came by mail.

5

I have now opened my profile, the alternative field is optional. There are no errors when saving the profile.

6

The error should be displayed in the portal

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And the error means the following:

  • The system tried to use your current email address (the one used to login in the portal) with a username in the forum that also has that email address as main or alternate.
  • The association has failed because engineering@ringcentral.com is not bora_bora... (your forum user email address)
  • The system cannot attach the forum group “Enterprise User” to your forum user automatically

In your case, things work anyway because I assigned you the Enterprise User group in the forum manually.

7

Oh, I didn’t realize that errors in the personal account can somehow affect a personal user on the forum.

I indicated the corporate mailbox as an alternative, but so far the error from my personal account has not disappeared. Probably need to wait.

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1 Like